Embers and Ash Customer Testimonials

Customer Testimonials and Reviews

We’re very proud of the work we do, below are some testimonials and reviews we’ve received from our customers.
“I have followed embers a ash on a few jobs to decorate afterwards and cannot fault their work which is why I decided to use them to fit a log Burner for us. They were professional , a pleasure to have in the house and did a fantastic job. We had a few other companies in to quote but Embers and Ash were the ones that filled us with confidence and we wasn’t disappointed.”
Darren Yates
“The best guys for the job ever, I would and do regularly recommend Mark and Steve to install stoves, they are not only lovely friendly chaps but complete perfectionists, honest and extremely knowledgable, everything you would want from a tradesman. I cannot speak highly enough about their service and attention to detail. 5* on all counts.”
“Steve took the job on very quick very professional lovely result highly recommend them as a business left everywhere clean and tidy”
Warwick Savage
“Provided with sound candid advice and project completed to a high standard. Professional contractor and we are delighted with our new fireplace and log burner.”
Emma Carberry
“We hired Embers & Ash Ltd last October. Steve from the company came and did a survey of the fireplace and chimney and his knowledge of the right fire and fittings was very helpful to us. Most of the fitting day was take up by digging out the exsiting fireplace all the work done was to a very high standard. Our stove is a Aarrow Ecoburn Plus 7 ,7.1 kw and we have both said why didn’t we do this sooner!! thank you Embers & Ash Ltd”
Jennings Family
“Just had an old cast iron fireplace taken out and replaced with briefly a gas stove, pillars and oak beam mantle. Having taken out the existing fireplace and exposing basically a mess, the work originally commissioned to be undertaken had to be altered. Mark was extremely helpful and patient as we were trying to decide what should be done. His workmanship was second to non and he is a very competent problem solver. The majority of work was undertaken by Mark with support from Steve when necessary. The result has totally transformed what was a very cold looking room to one where the fire has become the focal point. Very clean worker. We are delighted with the result and have no hesitation recommending Mark and Steve.”
R Towers
“Mark and Steve were extremely professional in everything they did. It started with maticulius and precise planning and design proposals for the fireplace. It then turned into a military style operation (for four days) – From putting plastic sheeting down covering all the carpets, making sure everything was removed on a daily basis, down to using a hoover once they guys had completed their work. All in all, we could not say one bad thing about these guys. In fact, we would go as far to say they are the most professional team of builders we have ever had working in our house. 100% Satisfaction and would recommend them to anyone looking to transform their fireplace.
Well done and once again, thanks…”
“Mark and Steve were full of advice and glad they changed the orientation of the oven. Good efficient job – thank you”
Harry Duckett
“Embers & Ash installed an Esse MF stove with log store and I am extremely happy with the whole project. My old gas stove was taken out and the fireplace altered to include herringbone brickwork and a new slate mantle.
Steve and Mark gave a very professional service from the initial quote through to the end of the job, which wasn’t quite straightforward(!), – their standard of work, attention to detail and tidiness was excellent and I would have no hesitation in recommending them.”
Elizabeth Kerr
“My morso woodburner was fitted with great skill and attention to detail and I am delighted with the finished job
I highly recommend Embers and Ash.”
“Embers and Ash supplied and fitted our New Esse Aarrow Ecoburn plus 5 multi fuel burner. We found both Steve and Mark extremely compitent, knowledgeable and professional. The standard of work was excellent and I would have no hesitation in recommending their services to anyone.”
Wally Stewart
“A friendly professional Company who gave excellent service and pricing for the jobs undertaken. I’ve used Embers and Ash on both personal domestic projects as well as business projects. People who you can trust and recommend……”
Lilley Simon
“The chaps fitted our Esse Ironheart cooker and hearth to an excellent standard. They were thorough in their research as to requirements and delivery date. They were tidy, with attention to detail and very careful to protect the flooring and doors etc. Despite the Ironheart being a beastly heavy thing, there was not a single scratch to anything. It is so difficult to find tradesmen whose work lives up to the sales patter, but these guys were excellent. I rarely find anyone I am happy to recommend, but for Embers and Ash I am more than happy to do this. I will be asking them to come back when we are ready to fit a stove in the dining room. Highly recommended.”
Caroline Albrighton
“Mark has done a number of jobs in my home and always in a very professional and helpful manner. We had a new gas fire fitted, the advise offered was very helpful and the job very well done. I would highly recommend this company.”
C Seifas
“Embers and Ash did a really professional job, installing a gas “wood burner” fire in our lounge. They have a real customer focus. I would highly recommend the quality of their work and their attention to detail. We love our new fire – it creates the right ambience in our new room, especially on the dark winter evenings.”
“Sitting with multi fuel burner , pint of beer and football. Nice and cosy. Thanks to Steve and Mark. You did a excellent job, on time, very neat brick work , very professional and good advice . Thanks again”
Jen & Geoff
“Mark and Steve from Ember and Ash installed our multi-fuel stove last week. We are absolutely delighted with the result. They have a great showroom and there is no “hard sell” just honest advise based on their experience. The installation took 2 days following the initial survey. They did a really professional job for us. They arrived, as arranged, and completed the work in the 2 days (as estimated). Mark matched the bricks in our existing inglenook fireplace exactly, The attention to detail for the whole job was fantastic. We could not have wished for more. Mark and Steve own the business and do their own installations, we found a lot of companies use external contractors to install their stoves, with Embers and Ash everything is done “in-house” and it is clear they take a real pride in their work. Highly recommended. Tip…when you visit the showroom take pictures of where you want the stove installed. It will help with initial discussions prior to any survey visit.”
P J Andrews
“Embers and Ash recently replaced what was an open fireplace and installed an ACR woodburner in my cottage. I was really impressed. Their beautiful showroom was great for ideas, examples and inspiration, and the whole process from the initial quote to the finished fireplace was absolutely faultless. Steve and Mark clearly have a wealth of experience, skills and expertise which help them make the project seamless, professional, and to an extremely high standard.
I would not hesitate to recommend them to others.”
Lucy Cox
“Supplied & fitted an oak beam, tiles to wall, flagstone, extended the gas supply & installed a gas stove log burner. Service received was excellent. Communication clear. Very tidy & efficient work. Delighted with end product & definitely recommend to everyone.”
Claire M Wright
“Embers & Ash were very professional throughout the process and did a great job on a challenging installation. They were ready to give advice and discuss the work at any time. We were highly satisfied with the end result and love having such an attractive stove in our house.”
“The staff at Embers & Ash are highly professional and know their trade and products.This is evident in the beautifully laid out shop,where the selection of the products you want is made easy because of their knowledge and experience.The fitting service is quickly scheduled and prompt.When your products are installed,the eye for detail and perfection is very re-assuring and it is easy to see why this company is successful as nothing is to much trouble.Once installed the area they worked is left spotless,something a lot of tradesmen do not do.Outstanding results,a good price for quality products and a very friendly service is what every customer wants and Embers & Ash deliver these in spades.”
Malcolm Grant
“Modern dual fuel stove installed in 1930’s house has helped transform the room into a sleek modern room. The installation was completed in 3 stages, working around other contractors at our convenience. Clean and efficient installation and the guys are unfailingly helpful.
We feel we have entered into a relationship with Embers & Ash for the lifetime of the stove.”
Graham & Judith
“I had an old gas fire replaced with a new wood burner and a chimney rebuild. Mark and Steve did this while I was on holiday so I could avoid the disruption of the work. They did an excellent job leaving the house spotless and even attended to other unexpected challenges along the way. Can’t recommend these chaps enough. Delighted with the service, quality and price of the work!”
Guy Mills
“Purchased a modern wood burning stove and the installation there of.
Friendly knowledgable staff and good service.
However, the install was a bit fragmented (workload issues) but quality of which was excellent. I would recommend.”
“The original quote was precise and detailed to cover all aspects of the fitting. Totally prepared for installation to ensure all furnishings, floors etc were protected. Extremely tidy and professional throughout. Delighted with the service and the result”